John Hancock

Registrant Information

Please enter your 5 to 10-digit policy number or LTC coverage ID. If your policy number is preceded by a 2-digit company code (01 through 07), please exclude this and enter only the last 7 digits of your policy number.

Please enter your First and Last Name as printed on your LTC correspondence.

Website Access

Passwords are case sensitive and must satisfy all of the following criteria:
  • At least 9 characters
  • Upper case letter
  • Lower case letter
  • At least one number
  • At least one special character
  • Password strength of Good or Strong
Note: Avoid using common words in passwords in order to improve strength. Letters and/or numbers may not be repeated 3 or more times. Example: Password777

Security Questions


When Registering

All fields marked with * are required. Username is the name with which you log into the site. Passwords are case sensitive.

Can't Find your Policy Number / LTC Coverage ID? It is printed on your benefit or provider approval letters.


Need Help?

This three minute video will walk you through registration.