John Hancock

Registrant Information

Please enter your 5 to 10-digit policy number or LTC coverage ID. If your policy number is preceded by a 2-digit company code (01 through 07), please exclude this and enter only the last 7 digits of your policy number.

Please enter your First and Last Name as printed on your LTC correspondence.

Website Access

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Passwords are case sensitive and must satisfy all of the following criteria:
  • At least 8 characters
  • Upper case letter
  • Lower case letter
  • At least one number
  • At least one special character
  • Cannot include your first/last name or user id
  • Cannot have 4 or more sequential or repeated characters (e.g. ABCD,1234,7777)
Please note: Avoid using common words or phrases in passwords in order to improve security strength.




Security Questions


When Registering

All fields marked with * are required. Username is the name with which you log into the site. Passwords are case sensitive.

Can't Find your Policy Number / LTC Coverage ID? It is printed on your benefit or provider approval letters.


Need Help?

This three minute video will walk you through registration.