Registrant Information

Please enter your 5 to 10 digit policy number or coverage ID. If your policy number is preceded by a 2 digit company code (01 through 07), please exclude this and enter only the last 7 digits of your policy number.

Please enter your First and Last Name as printed on your LTC correspondence.

Website Access

Passwords must be at least 8 characters long, and must use at least three of the four following:
  • Upper case
  • Lower case
  • At least one number
  • At least one special character
Note: Letters and/or numbers may not be repeated 3 or more times. Example: Password777

Security Questions


When Registering

All fields marked with * are required. Username is the name with which you log into the site. Passwords are case sensitive.

Can't Find your Policy Number / Coverage ID? It is printed on your benefit or provider approval letters.


If you need assistance registering, or already have an online account with John Hancock, call 844-798-3001 Monday-Friday from 8:00AM to 6:00PM EST.