Registrant Information

Each username must have a unique email address.

Website Access

Must be at least 8 characters long with only letters and numbers allowed.

Show RequirementsPasswords are case sensitive and must satisfy all of the following criteria:
  • At least 9 characters
  • Upper case letter
  • Lower case letter
  • At least one number
  • At least one special character
  • Password strength of Good or Strong
Note: Avoid using common words in passwords in order to improve strength. Letters and/or numbers may not be repeated 3 or more times. Example: Password777
Passwords are case sensitive and must satisfy all of the following criteria:
  • At least 9 characters
  • Upper case letter
  • Lower case letter
  • At least one number
  • At least one special character
  • Password strength of Good or Strong
Note: Avoid using common words in passwords in order to improve strength. Letters and/or numbers may not be repeated 3 or more times. Example: Password777

Security Questions


Need Help?

This three minute video will walk you through registration.





If you need assistance registering or already have an online account with John Hancock, please call 888-888-8856, Monday - Friday 8:30AM - 4:30PM EST.