Registrant Information

Each username must have a unique email address.

Website Access

Must be at least 8 characters long with only letters and numbers allowed.

Show RequirementsPasswords are case sensitive and must satisfy all of the following criteria:
  • At least 8 characters
  • Upper case letter
  • Lower case letter
  • At least one number
  • At least one special character
  • Cannot include your first/last name or user id
  • Cannot have 4 or more sequential or repeated characters (e.g. ABCD,1234,7777)
Please note: Avoid using common words or phrases in passwords in order to improve security strength.
Passwords are case sensitive and must satisfy all of the following criteria:
  • At least 8 characters
  • Upper case letter
  • Lower case letter
  • At least one number
  • At least one special character
  • Cannot include your first/last name or user id
  • Cannot have 4 or more sequential or repeated characters (e.g. ABCD,1234,7777)
Please note: Avoid using common words or phrases in passwords in order to improve security strength.




Security Questions


Need Help?

This three minute video will walk you through registration.





If you need assistance registering or already have an online account with John Hancock, please call 888-888-8856, Monday - Friday 8:30AM - 4:30PM ET.